Refund policy

Hey there! We want you to love everything you get from Gift Grove, so if something doesn’t feel quite right, we’ve got your back. Since our products are made-to-order just for you, here’s how our returns and exchanges work:

Damaged or Defective Items
If your item arrives damaged or defective, please let us know within 7 days of receiving it. Just shoot us an email with your order number and some photos of the item. We’ll be happy to send a replacement or issue a refund—your choice!

Wrong Item or Mistake on Our Part
Oops! If we accidentally send the wrong item or made an error in production, reach out within 7 days with your order number and a quick photo of the item. We’ll make sure to send you the correct one ASAP. 

Change of Heart?
Since all our products are made-to-order just for you, we’re unable to accept returns for changes of heart, wrong sizes, or customizations you’ve approved. So, double-check those selections before placing your order! 

How to Reach Us
For any return or exchange inquiries, just email us at help@giftgroveco.shop with your order number and the details of your request. We’ll reply as quickly as possible to get things sorted out. 

Thank you so much for understanding—made-to-order means less waste, and it lets us keep offering unique items just for cozy souls like you! 💖